frequently asked questions

Power requirements

What power supply is required?

PingLive Mini requires 10-18 VDC power input, with typical power usage of 12W abd a maximum of 25W.

PingLive Sonar requires 11-24 VDC power input, with typical power usage of 22W and a maximum of 40W.

Ensure a stable power source before setup.

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What is the power consumption ?

Power consumption varies depending on the range setting and more.

PingLive Mini's power consumption on average is approximately 16-21W.

PingLive's power consumption on average is approximately 20–25W.

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Product Compatibility & Setup

What are the available connection options?

Wireless – Uses the Accuphy WiFi Router for a cable-free experience.

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What devices are compatible with PingLive Sonar?

All of our units work with iOS, iPadOS and Android devices.

For full compatible models, check our compatibility table [here].

What does the green or yellow light on the router mean?

Yellow = Power on.

Green (blinking) = Data transmitting.

No light = No data or power issue.

For the router, green starts blinking ~45–60 sec after startup when Wi-Fi is ready.

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Installation

What tools do I need to install the system?

A drill, bits, and electrical tape or cable ties are required. All hardware, mounts, and the Wi-Fi Router are included in pre-sorted bags.

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Can I mount the transducer on different sides of the vessel?

Yes, the transducer can be mounted on either the port or starboard side using Barrel, Shaft, or Panoramic mounts, with clear instructions for each setup.

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How do I know which mounting option to use?

Barrel is great for limited space, Shaft offers a clean profile, and Panoramic (shaft + angled arm) is best for shallow water (3–15 ft) and straight-on viewing. All mounts are interchangeable and modular.

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How do I correctly align the transducer for accurate readings?

Align the notch with the correct mounting point and ensure the letter and arrow face upward. Tighten the knob to secure. Fine-tune angle and depth in the app if needed.

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What size shafts are compatible with the transducer mounts?

PingLive and PingLive Mini supports shafts up to 28.6 mm. Use the included rubber liners for smaller shafts; larger shafts don’t require liners. All mounts include hardware for easy adjustment.

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How do I manage excess transducer cable?

Secure cables with electrical tape, not tight zip ties. Keep a 25 cm service loop near joints and avoid propellers, pinch points, and electrical interference to prevent damage or signal loss.

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How do I adjust the angle of the transducer?

Loosen the knob, rotate the transducer to your desired angle, then tighten to lock it in place. Barrel/Shaft mounts adjust in 22.5° steps; Panoramic adjusts in 11.25°.

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Troubleshooting

My sonar isn’t showing the selected views—what should I check first?

Check all connections, ensure you're on the correct network or IP, restart the system, update the app/firmware, and verify battery power (11–24V, 6A min). Still no luck? Contact Accuphy Support.

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Performance & Features

What is the range of the wireless connection?

The theoretical range of the Wi-Fi router is 100 ft.

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Can I Use Multiple Screens with One PingLive Sonar?

Not at this time. Currently, the system supports a single display connection per sonar unit. However, multi-screen support is in development and will be available in a future update.

Stay tuned—new features and capabilities are regularly added through app and firmware updates. Make sure to keep both up to date so you don’t miss what’s coming next!

Can I adjust the sonar frequency for different water depths?

Yes, you can fine-tune the frequency settings in the app to optimize performance in shallow or deep water.